Digital transformation is a need of the hour and CEOs are actively searching IT solution providers who can assist them to survive and thrive in this digital age. However, it is better to remember that transformation is an ongoing process and it has a vital role to play in driving efficiency, reducing operational costs, enhancing customer value, and unlocking the real potential of your business.

Today’s competitive and challenging business scenario demands advanced IT solutions that can unlock the exponential value for your enterprise. Thankfully, advancing technology gives us many options to serve this objective. As an entrepreneur, you can either insource or outsource IT services or hiring an agency to ensure growth through the digital transformation of business processes.

Insourcing the digital transformation process needs a lot of time, effort, and money. Outsourcing the process to freelancers does not work either. All you can do to make the most of digital transformation is- to hire a software development company that can give 360-degree IT services at competitive rates. But then, you can find out many such companies these days, and it is increasingly difficult to choose the right IT partner for implementing digital transformation in your company.

Here we present a list of skills or objectives you should look for in your suitable digital business transformation (DBT) partner.

What You Should Look for in the Right IT Solutions Partner?

Location and Experience

The digital transformation process requires proper planning and careful execution. Therefore, the location and experience of the IT solutions provider are very important when you choose the right partner. A lot of IT companies haven’t been around for a long time. But then, we just cannot judge any digital company with its experience in the digital transformation domain. All you need to differentiate the most suitable company from available options for your digital transformation process.


Pricing is one of the most important factors to consider while choosing the right digital partner. You need to make sure that the IT solutions provider matches your budget. At times, companies offer multiple service packages, and you can find out the most suitable package. Also, ask them whether you can add or remove the services you do not require during the ongoing digital transformation process.

Agile Approach and Expertise

Domain expertise in futuristic technologies like AI, IoT, AR, RPA (Robotic Process Automation), and machine learning is essential in your ideal IT services partner. What’s more, the company you select should follow the agile approach and driven by its purpose. A creative mindset and an innovation-friendly work culture are other qualities you should look for in your digital partner.

Quality of Work

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At the end of the day, quality of work matters the most. When you want to choose the right IT partner, you should gather all the necessary information regarding their quality, meeting deadlines, and overall process implementation. You can go through their portfolios and even contact with their clients who have worked with them on different projects. You can also make a project timeline and ask the software development company whether it can meet the deadline.


This is another major factor to consider. You should keep some questions in mind while talking with shortlisted IT partners. These questions will show their openness and transparency, and you can select the right partner based on their answers. You can ask questions like-

  • What kind of team structure do you provide for the project?
  • What are the roles of various team members?
  • Who reports to whom and what kind of experience do team members have?
  • However, don’t forget to give a second thought while selecting the company that just says ‘yes’ to everything!

Communication and Reporting

Real-time communication and regular reporting are the keys to success in the technology domain. When you implement digital transformation techniques in your existing business system, chances are high that your employees and customers find it difficult to adjust with changing ways. There, your IT solutions provider can help you with effective communication and reporting at every stage of transformation. When you want to hire a digital transformation partner, it is better to learn how effective their communication skills and reporting techniques.


Having a digital-first approach is a basic requirement in your preferred IT services provider. When you go digital, there should be little room for the trial-and-error approach because the digitization process requires a small fortune. What’s more, digital transformation to the core is essential to leverage all its benefits. Merely an add-on digital strategy cannot help your organization much. Your IT partner should be digitally native and capable of adding digitization in the core processes of your business. The software development company with a digital-first approach can make it possible with ease.

Customer Experience

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Last but not the least point to consider is customer experience. The software development company you choose should not only customer-centric but also obsessed with providing excellent customer experience. The reason I am mentioning this is because today’s tech-savvy customers expect more from companies with a personalized experience. Your ideal digital transformation partner should be capable of meeting this expectation so that you can ensure customer satisfaction. Simply put, your IT partner should be fanatical about customer experiences so that you can reimagine the future of your company from the eyes of customers.

Concluding Lines

If this sounds confusing and you are still not sure about what exactly you require for transforming your business digitally, it is better to consult a reputed IT solutions provider with your requirements and budget. All you need is high-quality IT services that assist you to get the best ROI (Return on Investment) by embracing digital transformation for your business.

Since inception, we have remained a preferred IT partner for many startups, SMEs, and Fortune 500 companies worldwide. As a leading software development company, we provide a range of IT services including enterprise software services, E-Governance solutions, digital transformation services, RPA services, resilient services, and strategic outsourcing services. We also provide cloud-based IT and ERP solutions to make the most of advancing technology. Our teams of experienced developers keep the end- users in mind while developing enterprise-grade IT solutions.

Do you want to transform your business digitally? Just send us an email with your business requirements at and we will get back to you soon!

The potential is unlimited if we think of what managed IT services can do for small and mid-sized businesses. In today’s technology-driven world, companies look for reducing the strain on their in-house IT department so that they can focus on critical aspects related to strategic growth. Though IT consulting can explain about the benefits more effectively, here we will see the top ten ways managed services can help you boost productivity by improving existing IT infrastructure.

Top Ten Benefits of Managed IT Services for SMBs

These services are aimed at providing information technology services and support through cloud-based software. The customized software can monitor your existing system round-the-clock while offering timely troubleshooting and repair services. Some examples of managed IT support are digital workplace, IT infrastructure management and security operation center (SOC). These services provide remote monitoring, maintenance, and management of your business network.

Here we mention some of the most important benefits of managed IT services for your business irrespective of its scale and size.

1. 360-degree Services

With a holistic approach, a service provider offers all services ranging from monitoring, managing, storing, and securing the IT infrastructure under one roof. In other words, there is no need to go to multiple providers for different services. This 360-degree services can save your time and effort significantly. What’s more, when you take a complete package of managed services, you can save many bucks with ease.

2. Centralized Applications

A managed service provider hosts your data and business apps from remote places, using a virtual server environment. This virtual environment comply with international standards for privacy and security. In the case of natural disaster like fire or flood ruins your office, your confidential corporate data is secure in a remote facility of a managed service provider. These providers have established standards for helping entrepreneurs to maintain business continuity in any circumstances.

3. Expert IT Professionals

Even if you have an in-house team of expert IT professionals, it is quite difficult to match the complex requirements of IT infrastructure and applications. These applications need specialized skill sets. When you hire dedicated developers, you can meet this requirement with ease because these developers have good experience in developing and implementing business software. You can also get rid of giving your existing staff a training or recruiting more professionals.

4. On-demand Compliance

All sorts of businesses need to remain compliant with prevalent industry-specific standards. This is not easy in today’s challenging and ever-changing scenario. When you outsource IT requirements to managed IT services provider, it becomes easier for your company to adhere to all the regulations related to privacy and data security. The service provider also offers on-demand audit and SOC (Security Operation Center) services to ensure that your IT system is secure.

Also Read- AI and Automation Trends to Watch for Improving Customer Services in 2021

5. High Scalability

Even if you have in-house IT resources and excellent digital infrastructure in your workplace, you cannot get the benefits of high scalability. With managed services, you can easily scale up your company’s digital capabilities in line with the growth of your business. You can choose pay-as-you-go plans for IT services so that you can increase the ability of IT solutions during the busiest season and vice versa.

6. Reduced Costs

Managed services are less expensive as compared to in-house staff and solutions. Usually, managed IT services offer a great combination of scalability and cost-effectiveness as you need not hire people on payroll. Also, you can get rid of investing more on ever-changing technologies by outsourcing IT services and get value-enhancing solutions.

7. Advantage of Cloud-based Solutions

Cloud computing is known for higher scalability, cost-effectiveness, and excellent performance. With managed services, your business can get an advantage of cloud technology by accessing comprehensive systems. Every cloud-powered system offers the best accessibility across multiple devices and network. The cloud technology enhances convenience and ensures real-time access to corporate data in a secure way.

8. Proactive Support

Traditional in-house IT staff usually takes a reactive approach for support and maintenance. It means that your existing IT team will not fix the issue until someone raise the ticket for the same. The problem with this approach is, at times, the issue can be big enough to damage the entire business network or break down the system. Managed service providers can work proactively to keep your system and applications up and running. As a result, you can get improved productivity and enhanced customer services.

9.Future-proof Services

With automatic upgrading, regular security patches, and real-time assistance, you can get future-proof services. Most reliable service providers offer uptime guarantees to keep your business competitive. You can get the future-ready solutions based on their expertise and investments.

10. Competitive Edge

Your managed IT service provider takes care of every aspect related to the IT infrastructure at your workplace. You can make the most of advancing technology with the help of scalable and cutting-edge solutions. Without paying any extra charge, your IT system remains up-to-date, and you can stay ahead of your competitors with flawless customer experience.

Concluding Lines

Managed IT services play a vital role in leveraging the power of advancing technology for SMBs. Whether you want to establish a digital workplace or hire dedicated developers for software project, a reputed service provider always ensures that you can get a higher ROI over the period. All these benefits mentioned above, and other benefits await your company when you assign IT management to technical experts.

As a leading managed IT services provider, we, Silver Touch render services like IT facility management, IT infrastructure management, data center transformation, and IT consulting to our global corporate clientele. With pan India presence and subsidiaries in the USA and UK, we serve a large client base consists of startups, SMEs, Government agencies, and established companies. Do you want to know more about our array of services or want us to become your end-to-end IT services provider? Simply drop us a line at, and we will gladly assist you.